Frequently Asked Questions

Here are commonly asked questions and answers about our services here at RMLEFCU. Please contact us if your questions aren’t answered at 303-458-6660.

How much can I earn on my Kasasa Cash Back account?

For Kasasa Cash Back accounts, when monthly qualifications are met, you receive 3.00% cash back on debit card purchases that post to and settle account during monthly qualification cycle up to a total cash back of $9 per monthly qualification cycle.

Qualifying transactions must post to and settle account during the monthly qualification cycle. Transactions may take one or more banking days from the date transaction was made to post to and settle account.
 

What if I want cash back without using a debit card?

RMLEFCU credit cards can also earn cash back with our LEO Rewards program. Points can be redeemed for other things as well including travel, merchandise, gift cards and more.
Our savings accounts earn yields up to 0.05% APY*. There are no monthly maintenance fees and you only need a minimum balance of $100 to earn dividends.

You can also open a Share Certificate (CD) if you know you won’t be using your money anytime soon. You can choose from a wide range of terms ranging from 6 months to 5 years that can yield up to 0.80% APY*. You can earn a fixed rate, higher than regular savings, and own a secure investment with more guarantee.

How can I stop dormant account fees?

Perform any transaction on your account to prevent your account becoming dormant. This includes:

Setting up automatic transfers

Performing ATM transactions

Making a deposit or withdrawal

How do I reorder checks remotely?

Please visit this link for instructions on how to reorder checks or login to mobile banking and click ‘Re-Order Checks’

How do I find my credit score?

Sign up for digital banking and get access to Savvy Money. Savvy Money shows you your credit score and helps you understand your credit score, factors that impact it, and what you can do to strengthen it.

How do I sign up for eStatements and stop getting paper statements?

Watch this video to learn how to set up eStatements.

Sign in to online banking and click eStatements on the left hand menu column. Select Statements and click the View Statements button. Review and accept the electronic statement disclosure and agreement and your eStatements are ready to view.

Where can I make a deposit at an ATM?

Make a deposit at any ATM within the MoneyPass network. Learn more here or open the mobile app to find an ATM near you.

How do I sign up for instant notification by email or text when a charge on my account been processed along with the amount of the charge?

Login to online or mobile banking, visit ‘Settings’, select notifications, and activate the notifications you want.

Why are my deposits not available right away?

When you make a deposit, the deposit can be kept on a provisional basis in compliance with normal retention periods set by the Expedited Funds Availability Act.These retention times differ based on the amount and type of your deposit. In general, banks shall make the funds accessible from your deposit available for withdrawal no later than the next business day. 

How do I remove home insurance on home loans?

The home must be insured if there is a loan on it.