On more than one occasion the employees have gone above and beyond to help solve a problem with us. … read moreOn more than one occasion the employees have gone above and beyond to help solve a problem with us. Adam Summers and Mindy Mulligan are extremely professional and care about the customers. read less

I enjoy banking here. I don’t feel as though they are “out to get me” as one might expect… read moreI enjoy banking here. I don’t feel as though they are “out to get me” as one might expect from a larger bank. It seems more like a mutually beneficial relationship with this credit union and they have a reasonable amount of locations/partner branches. read less

The first and most important thing I would say is that this Branch seems to have wonderful people, who are… read moreThe first and most important thing I would say is that this Branch seems to have wonderful people, who are courteous, and on top of things. A young lady who simply goes by “K” helped me in the Drive-Thru, and even though she only sees me once a month, she always remembers me, and she asks about my medical condition, and wishes me well every time. People always complain when things are wrong but when someone is considerate, and diligent and concise at what they do it needs to be mentioned as well. Thank you “K” ! I used this branch for the first time a couple months ago. I went there because my credit union has a inter branch cooperation that lets you use other credit unions to do your banking. The reason I can’t go to my branch is because they’re only in Colorado Springs. I’m up in Denver because my doctor is here, and also there is a volunteer house that keeps me isolated, so I don’t catch covid. Having lupus I am at more risk. I mention all this because through a hospitals error in Colorado Springs, and a bad doctor in Denver, I lost an eye and my other one was damaged as well. I was having all kinds of problems trying to fill out stuff as this was a new condition. K was wonderful to me and helped me figure out everything, and showed me how to make things easier in the future. This is an old company email, so I’m signing it so people who helped me will know who I am.Thank you!Charles read less

Good and very awesome bank for the brave men and women that serve colorado state.

The staff is the greatest. They make your experience there wonderful. Best financial institution I’ve ever been… read moreThe staff is the greatest. They make your experience there wonderful. Best financial institution I’ve ever been associated with. read less

Excellent service and customer care. RMLEFCU offers wonderful member benefits and a personal touch to everything. I've enjoyed… read moreExcellent service and customer care. RMLEFCU offers wonderful member benefits and a personal touch to everything. I've enjoyed working with them closely for the past 14 years. read less

The staff at RMLEFCU are almost always extremely courteous and helpful. They have one employee Patrick who,… read moreThe staff at RMLEFCU are almost always extremely courteous and helpful. They have one employee Patrick who, although very knowledgeable, gets impatient when I ask a lot of questions over the phone. His tone changes from upbeat and happy to one of annoyance. I ask a lot of questions because, unlike him, I am unfamiliar with all the workings and options with my accounts. He just needs to slow down and explain things to me in a patient manner and be aware that not all of us "get" all the issues. He needs to be aware that his tone of voice does convey his impatience. I have nothing but good things to say about the rest of the staff! read less

Ever since I married into a police family I've used RMLEFCU, and have had nothing but wonderful experiences. Every time we… read moreEver since I married into a police family I've used RMLEFCU, and have had nothing but wonderful experiences. Every time we visit the branch we are treated like family, they make opening new accounts very easy, and are happy to provide advice where appropriate when asked. The location is always clean, full of goodies, and a nice place to visit. You will never wait an exorbitant amount of time. "Going to the bank" isn't the tedious chore it once was. The real kicker with RMLEFCU though is their speedy and efficient responses to fraud. I know there was a time when my husband's card kept acquiring fraudulent charges for some reason, and he always found out because the folks at RMLEFCU had already found out, credited his account the money back, canceled his card, and were just calling to let him know a new one was on the way. That's service that is impossible to find in a large bank system. Today my husband noticed a fraudulent charge on our account and called me in a panic, asking me to call the bank because we didn't spend a certain amount of money at a local grocery store (the reason RMLEFCU didn't pick up on it first) that our account was showing we did. When I called I spoke with Patrick R. who made the process of reporting fraud so easy the headache I got upon learning of this disappeared. He said he knew exactly what was going on, he had seen a pattern of this recently in the Denver area, and let me know what next steps to protect our account needed to be, and handled all of it in less than 20 minutes. I was laughing with my husband about what kind of ordeal this would have been if we used Wells Fargo. Thank goodness we have RMLEFCU because it really was the easiest thing in the world to get everything fixed. If you are eligible for an account with them you would be a fool not to take advantage of it. Thank you so much for the excellent service and ongoing dependability! You made my life SO much easier today 🙂 read less

The staff at Rocky Mountain Federal Credit Union is very friendly. My wife and I have been using the credit… read moreThe staff at Rocky Mountain Federal Credit Union is very friendly. My wife and I have been using the credit union for over 10 years and do not have any complaints! The customer service is awesome becaus they are willing and able to quickly fix any mistakes. I would highly recommend the credit union to anyone! read less

They are always very helpful and friendly !!!!!

The Rocky Mountain Law Enforcement Credit Union is my #1 Choice for all my banking and financial needs. (I have… read moreThe Rocky Mountain Law Enforcement Credit Union is my #1 Choice for all my banking and financial needs. (I have banked with others financial institutions.) The representatives are super friendly and have always helped me with my banking needs! Check them out! You will not be disappointed!! ? read less

Absolutely fantastic people great service

I love this branch! Everyone is very personable and always asks how you are doing. They are always very helpful… read moreI love this branch! Everyone is very personable and always asks how you are doing. They are always very helpful in explaining things that seem confusing on my account and always have a smile on their face when they greet you read less

I can't say enough good things about RMLEFCU! I frequent the Park Meadows location and always have a great experience… read moreI can't say enough good things about RMLEFCU! I frequent the Park Meadows location and always have a great experience there. I go into the branch rather than just the drive thru so that I can visit with all the friendly bank employees. They are always so professional, friendly, and offer great advice for any financial need that we may have. I know that my family will be customers for life! read less

Friendly

Simply put, this is by far the best banking establishment around! Amazing customer service!

I have been banking here since…well…birth. My grandfather was a police officer and opened an account for me when I… read moreI have been banking here since…well…birth. My grandfather was a police officer and opened an account for me when I was born. I have never gone to another bank…nor will I. Sarah is one of the most genuine people I have ever met and she always remembers my name (pretty sure there is no coincidence there, right? Let me have my moment). This credit union has been with me through my first debit card to a car loan. They also helped catch a sneaky identity thief within one day of suspicious activity! With all of this being said, I was more impressed with the credit union this past March then I ever thought I would be. When my grandfather passed, Sarah and another teller came to his funeral and delivered a hand written card that the ENTIRE facility signed. If that isn't exceptional customer service, then I don't know what is. They have definitely ensured that my family will be life long customers. read less